/ UX design

Of all the visual explanations of the design process, this is my favourite. It describes in a simple way how the design process takes a team from uncertainty to clarity about what to build.

Noise / Uncertainty / Patterns / Insights /

Clarity + focus /

The Design Squiggle by Damien Newman - a squiggly tangled mess moving into a simple straight line, that demonstrates how the design process moves people from uncertainty to certainty.

Research & synthesis /

Prototype /

Design /

Areas I can help with /

USER RESEARCH

Studying the users of a product or service through observation, interviews and other research activities.

CONTENT STRATEGY

Planning, creation, delivery and governance of useful, usable content. Overlaps information architecture.

INFORMATION ARCHITECTURE

Organising user journeys, information and data within a product or system in a meaningful and usable way.

INTERACTION DESIGN

Designing the layout and interactive aspects of a product or system focusing on users’ context and mental models.

USABILITY EVALUATION

Optimising and testing users’ experience through testing prototypes of medium & high fidelity.

DIGITAL ART DIRECTION

Ensuring the visual qualities of a product or system are aesthetically pleasing, consistent and on-brand for the business & users.